Customer Call Center Outsourcing Solutions
Convergent offers customer engagement outsourcing solutions that deliver the people, processes, and technology to improve efficiency, ensure compliance, and increase customer satisfaction and lifetime value for our clients.
Our contact center solutions support customer acquisition, customer care and retention, welcome programs, accounts receivable, back office processes, crisis response and other critical communications.
who we are
A Highly responsive, integrated customer engagement organization.
Helping clients optimize relationships with their customers through enhanced, unified communication. We work to deliver customer engagement programs that enhance brand equity, enrich the customer experience and establish long-term loyalty. Convergent offers multi-channel platform solutions; voice, chat, e-mail and back office services, powered by leading edge technology and decades of expertise.Read More
ACT Holdings, Inc. Names Mike Meyer as Chief Executive Officer
Account Control Technology Holdings, Inc., parent company of Convergent Outsourcing, Inc., has named Mike Meyer as CEO as Tracey Carpentier prepares to step out of the role. Mike is currently CEO of Convergent Outsourcing, Inc. and Convergent Revenue Cycle Management.Read the article
Convergent Outsourcing, Inc. Opens New State-of-the-Art Office in Phoenix, AZ
Celebrating continued growth, Convergent Outsourcing, Inc. has opened a new facility in Phoenix, bringing more job opportunities to the area.Read the article
Customer Engagement Outsourcing: Big Benefits in Using Big Data in Contact Centers Organizational Success
by Sherri Carter, VP of Business Development, Convergent Outsourcing, Inc. CustomerZone360.com; March 2017
Today there is more customer data coming into each agent portan than companies may know what to do with. But it’s not the amount of data…Read the article